Overview
For Delivery/Postage items
Our refund policy lasts 14 days. However you must notify us within 7 days from date of delivered and must return the items within next 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Note: For all heavyduty products, 25% administration and handling charge of total invoice value will be deducted.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
For Local pick up
We do not have refund policy if you have picked items from our store. We have display items in the store and We suggest you to make your decision before purchase. You can return or exchange with same or different items however no refunds will be provided. Returned items must be unused and in the same condition that you received it. It must also be in the original packaging. Please check and count your all items after purchase. We are strictly no responsible if any parts are missing or damaged after pickup.
*Note: For all heavyduty products, 25% administration and handling charge of total invoice will be deducted.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
MISSING AND DAMAGAED PARTS CLAIM
Note: Missing and damaged parts must be claimed within 7 days from date of purchase or delivered.
Need help?
Contact us at {email} for questions related to refunds and returns.
Overview
For Delivery/Postage items
Our refund policy lasts 14 days. However you must notify us within 7 days from date of delivered and must return the items within next 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Note: For all heavyduty products, there is 25% administration and handling charge of total invoice value will be deducted.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
For Local pick up
We do not have refund policy if you have picked items from our store. We have display items in the store and We suggest you to make your decision before purchase. You can return or exchange with same or different items however no refunds will be provided. Returned items must be unused and in the same condition that you received it. It must also be in the original packaging. Please check and count your all items after purchase. We are strictly no responsible if any parts are missing or damaged after pickup.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
MISSING AND DAMAGAED PARTS CLAIM
Note: Missing and damaged parts must be claimed within 7 days from date of purchase or delivered.
Need help?
Contact us at {email} for questions related to refunds and returns.